INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, Yepa Ghana ensures that the product you receive matches the images displayed on our website. We work closely with our sellers to maintain accurate product descriptions and photos. If, for any reason, the product does not match the picture, please contact our customer service for assistance.
Where can I view my sales receipt?
You can view your sales receipt in your account dashboard. Simply log in to your Yepa Ghana account, go to “Orders,” and select the specific order for which you need the receipt. A downloadable version of your sales receipt will be available for your records.
How can I return an item?
Returning an item is easy with Yepa Ghana. Go to your order history, select the item you want to return, and click on the “Return Item” button. Follow the instructions provided to complete the process. Ensure that the item is in its original condition and packaging. For further assistance, you can contact our support team.
Will you restock items indicated as “out of stock?”
Yes, we strive to restock popular items as quickly as possible. However, restocking depends on the availability from our suppliers. You can click on the “Notify Me” button on the product page to receive an alert when the item is back in stock.
Where can I ship my order?
Yepa Ghana offers nationwide shipping across Ghana. Whether you’re in a major city or a remote area, we work with reliable delivery partners to ensure your order reaches you. Check our shipping options at checkout to see the delivery services available for your location.
INFORMATION ABOUT US
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